For Metro Omaha/Lincoln/ Kansas City Delivery .
. .
In most cases, your merchandise will be uncrated and inspected prior
to delivery to ensure that you receive your merchandise in good condition.
Your receipt will reflect the scheduled delivery day. Specific times of
day are not available, but we will try to make it convenient as possible.
Our delivery driver will confirm your delivery the night before or the morning
of your delivery. Your merchandise will be delivered into your home and placed
where you want it.
If you have questions about your delivery please call 800-359-1200.
For out- of- town delivery (excluding Lincoln) . . .
We deliver to certain towns in Nebraska, Iowa, Kansas, Missouri
and South Dakota on set days. If your town is on the list, most
merchandise will be uncrated and inspected prior to delivery. Our
delivery driver will confirm your delivery the night before or
the morning of your delivery. Your merchandise will be delivered
into your home and placed where you want it. Merchandise going
to towns that are not served by our trucks will be shipped via
common carrier or nationwide movers.
If you have questions about your delivery please call 800-359-1200.
For Common Carrier Delivery/United Parcel Service (UPS)
. . .
We can tell you the ship date on merchandise, but cannot tell
you specific delivery dates for common carriers or UPS. Rural customers
can expect dock-to-dock delivery. Residential customers will have
merchandise delivered to their driveway. Common carriers will not
unpack or set up your furniture. Additional charges may apply for
a common carrier residential delivery.
If you have questions about your delivery please call 800-359-1200.
What to expect when your new furniture is
delivered . . .
Where would you like this great looking piece of furniture?
• Make sure, before it arrives, that you have decided on
the
spot for your new furniture and have made access to the area.
That means measuring and adjusting doorways, hallways, etc.,
if they are small, or if you are expecting overly large pieces.
• Nebraska Furniture Mart drivers will uncrate and examine
and then deliver your new furniture to your home or office and
place it where you want it. (See our furniture care section for
tips on where to place your new furniture.)
• They will also remove any packaging material and haul it
away and make sure your home is in its original condition.
• Examine your new furniture before our delivery people leave
to make sure it is exactly as you expected.
The following are other guidelines that Nebraska Furniture Mart
drivers follow for various furniture items.
Bedding, beds, bunk beds and pier groups:
Beds and bed frames will be put together for you, including center
support. Mattress and box springs will also be placed on the
frame. Waterbeds will be assembled if you have paid for that
service, but will not be filled. Mirrors will be attached to
dressers, but not to doors or walls. For pier groups, units will
be leveled and lights tested before your drivers leave. Futons
do not include set up. Some bunk beds require a fee for set up.
Make sure your salesperson explains in advance whether there
will be a fee, and if you care to pay for set up. Your drivers
may need to call dispatch from your home if there is confusion
at the time of delivery.
Dining rooms, kitchen tables, china hutches and buffets:
These items will be delivered and placed where you want them. Hutches
will be placed on buffets and shelves installed. Your drivers
will also install any leaves to make sure they fit properly.
All items will have mending plates installed, and lights plugged
in and tested, as necessary.
Living room furniture and sectionals:
Delivery personnel will place the items where you want them and
check for such items as toss pillows and arm caps. You’ll
be asked to sign the upholstery tickets, if necessary. Your drivers
will make sure motion furniture is working properly and that
legs are attached to sofas and chairs.
Lamps:
Drivers will make sure the lamps are complete and assemble them,
set in place, plug in and test.
Leather furniture:
Leather furniture will be set in place. Make sure you get your
leather care kit, if you ordered one.
Entertainment Centers:
These will be set in place, leveled, shelving installed, plugged
in and lights tested. Casters will be removed, if appropriate.
Grandfather clocks:
Your clock will be uncrated, and set in place. Assembly and calibration
of clock will not be done by your delivery team.
Curios:
These will be delivered and set in place, including unpacking and
installation of shelves. Curios will be leveled, plugged in and
lights tested.
Special notes about fabric and leather protection . . .
If you have paid for these services, you can verify that the service
has been performed by checking the proof tag located on the Law
Label attached to your furniture.
What to expect when your new flooring is delivered
. . .
You are able to take many items with you after you
purchase them at our store. For flooring that you
are having delivered, keep these guidelines in mind:
Carpet and other floor and counter coverings:
Carpet will be delivered to your home and placed in
your garage if over 30 yards in length; otherwise it
will be brought into the installation area. Other coverings
will generally be placed in the area you choose.
Area Rugs
Area rugs will be placed where you want them.
What to expect when your new electronics are delivered
. . .
You are able to take many electronics with you after you
purchase them at our store. For electronics that you
are having delivered, keep these guidelines in mind:
Nebraska Furniture Mart delivery drivers will place your new
equipment where you want it and remove and haul away any
packaging material. If the installation is a simple one, they will
make the connections and make sure it is operating correctly.
The following are other guidelines that Nebraska Furniture Mart
drivers follow for various electronics.
TVs:
All TVs, including big screens, will be unpacked, set in place,
plugged in, and have the cable or rabbit ears connected. The
delivery team will turn on the unit and make sure it is operating
properly and install casters if applicable. Make sure you get the
remote from the drivers and it is not hauled away with the packing.
The drivers will not install extra equipment, such as satellites.
During winter months, TVs will not be turned on until they reach
room temperature. Before they leave, the drivers will clean up
any packing bolts and boxes and make sure all procedures are done
to your satisfaction.
Computer Equipment:
Most times, you will pick up your computers and peripherals from
our warehouse. Should you have it delivered, be aware that the
drivers will not do any hook up of your electronic equipment.
Your salesperson can put you in contact with authorized installers
should you need them.
 What
to expect when your new appliances are delivered . . .
You are able to take many appliances with you after you
purchase them at our store. For major appliances that you
are having delivered, keep these guidelines in mind:
Normal delivery of your major appliances includes the most basic
of hook ups. Our delivery personnel will place the appliance where
you want it, plug it in to existing wiring and lines, haul away
old appliances if contracted in advance to do so, and haul away
any packaging and shipping materials. They will also ask you if
there is anything else they can do before they leave.
Generally, delivery personnel will not attempt any built-in
installations like ranges, hoods and refrigeration, nor are they
authorized for gas line hook-up without proper shut-off valves;
dishwasher hook up; running new water lines for things like
icemakers, or installation of new electrical lines. They are also
authorized to only hook up to certain lines and electrical systems
(See below for specific limitations on certain appliances.)
For refrigerators and freezers, drivers will remove all doors and
handles if necessary to ensure that the unit fits into your home.
They will also make adjustments to door swing changes per your
request.
*Please note that 4-pronged range and dryer cords are not allowed
to be hooked up in the Lincoln delivery area, per local ordinance.The
following are other guidelines that Nebraska Furniture Mart drivers
follow for various appliances.
Refrigerators:
These items will be completely unpacked (including shelves), set
in place, plugged in and leveled. Installations will not be made
to plastic water lines. If a proper water line exists with a serviceable
shut-off valve, it will be connected and turned on per the order.
This applies to local deliveries only. Haul away of old unit will
be done if on order.
Washers:
Washers will be unpacked with all strapping materials and shipping
bolts removed, and set in place. Hot and cold water hoses will
be connected to proper spickets and the drain hose installed. The
delivery team will level and start the unit filling to ensure its
operation. If freezing conditions exist, you may be instructed
to start the unit a few hours later.
Dryers:
Dryers will be set in place and leveled; strapping material removed;
cord properly attached and plugged in; plus plugged in and turned
into ensure proper operation. Venting will be hooked up if no modifications
are required on your existing venting system. For gas units, drivers
will hook up the gas if there is a serviceable, existing shut-off
valve directly to the dryer, and if in compliance with local ordinances.
This is on local deliveries only.
At distant and remote locations, installation does not include
dryer vent hook-ups.
Freezers:
Freezers will be set in place, leveled and plugged in. You should
let the unit run and cool for about 24 hours before loading. Make
sure you get the keys from the driver if yours is a lockable model.
Microwaves and Dishwashers:
Countertop microwave units are unpacked and set in place. Over-the-range
microwave units are simply delivered, with no hook-up. Built-in
dishwashers are simply delivered with you contracting with a plumber
to make the installation. For portable dishwashers, our delivery
personnel will unpack the unit, set in place, install casters and
start a cycle for you. In freezing conditions exist, your drivers
may ask you to wait a few hours before operating your new dishwasher
as the water inside could be frozen.
Ranges:
Electric ranges will be unpacked, have the cord attached and leveled.
For gas ranges, they will be unpacked, set in place, have the proper
cord attached, and leveled. Direct wire hook-ups will not be done.
Set-up does include hooking up your range to an existing cast iron
gas line (but not galvanized pipe) with a serviceable shut-off
valve to the range itself. Gas line hook-ups will not be performed
on copper lines or if not in compliance with local ordinances.
If a gas shut-off is not serviceable or non-existent for the range
itself, it is your responsibility to have a plumber or the gas
company personnel make the installation. The delivery team will
test operate the surface units and ovens and gas ranges. With the
exception of appliances that are direct wired, the delivery team
will disconnect electrical appliances at the point of delivery.
*Distant and remote deliveries will include unpacking and setting
in place, leveling and starting. They do not include gas line hook
ups.
Whirlpool Tubs: Whirlpool tubs will be delivered to your
location. For installation please contact your licensed plumber
or contractor.
Get white glove treatment with our Custom Delivery and Installation
Service . . .
Delivery and rapid installation of high-end refrigeration, cooking
and other appliances is available through Nebraska Furniture Mart
for a small fee. Specially factory trained delivery/installation
personnel can speed your installation, most times in one delivery/set-up
trip. Additionally, delivery is via special equipment that eliminates
any worry about scuffs and scratches on walls or floors.
This service is available in the Omaha and Lincoln areas.
Just ask about our white glove delivery service, and leave your
worries on your doorstep.
In the Metro Omaha and Kansas City area, count on our installers
for your installation needs in apartment replacements like dishwashers
and
hooded microwaves.
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